Effektiveres Lernen in Dienstleistungsunternehmen

Research at QualityMinds

Many QualityMinds, in particular in the QualityLearning team, have a background in research. They focused on subjects such as model-based testing, violence and non-violence, blended learning, numerical approximations for non-linear differential equations in physics, or orchestrated digitized teaching. Therefore, to many of us, it is a matter of course to scrutinize questions that arise in our day-to-day work, and -if necessary- to supplement it with data through small research designs.

What does that mean concretely? How do we proceed with research?

First, we focus on the question itself and try to clarify (often in a group) why we are interested in this research question. This could be a topic that we have picked up in a meeting, conference or in an article or that has emerged in a project or discussion. For example, we are currently working on a possible enhancement for the pair testing approach, which came up in an extensive discussion at the Open Space of Test Bash Brighton.

If a research question attracts broader interest, an interdisciplinary team of technical and research experts, as well as QualityMinds who are interested in this topic, is formed. In those projects we often involve our interns and working students, as they contribute a fresh perspective.

Preparation and execution

Then the actual work begins - searching and reading articles that deal with similar issues in order to provide a scientific foundation for our hypotheses. Consequently, we construct the first research design (with dependent and independent variables) and arrange the necessary materials. Sometimes, we first create a prototype study to get a better insight into the current status quo of our topic.

When all preparations are completed, we collect the data according to our research design. Here we are following the current ethical standards of the German research society and ensure i.a. anonymity and confidentiality of the data.

Subsequently, the data is evaluated and communicated. This can take place in a variety of ways, e.g. in the context of a specialist article, a blog post, a podcast or a workshop. The goal is to incorporate our findings as quickly as possible into our practice.

Experience has shown that our research projects are suited excellently for interdisciplinary work. Further it can be effectively applied in our daily practice at the customer.